Shipping policy

At Shedschoice, we aim to process and deliver orders as quickly and reliably as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding public holidays.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

2. Delivery Time

After dispatch, delivery generally takes approximately 5–8 business days.

Processing time: 1–3 business days
Estimated delivery time: 5–8 business days

International delivery times may vary depending on the destination, local courier network, customs processing, and other factors outside our control.

3. Worldwide Shipping

Shedschoice ships worldwide.

We accept orders from customers in the United Kingdom and international destinations.

Shipping availability, delivery times, and any applicable shipping charges may vary depending on the destination and will be shown where applicable during checkout.

Some countries, regions, islands, or remote locations may have limited delivery availability.

4. Shipping Charges

Shipping costs, where applicable, are calculated based on the delivery destination, order size, weight, and available delivery service.

The applicable shipping charge will be displayed at checkout before payment is completed.

5. Customs, Duties and Taxes

International orders may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by Shedschoice.

We recommend checking local import requirements before placing an international order.

6. Order Tracking

Where tracking is available, tracking information will be provided after dispatch.

Tracking information may take some time to become active after the shipment has been handed to the courier.

For assistance, contact:

support@shedschoice.store

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your:

Full name
Street address
City or town
Postcode or ZIP code
Country
Phone number
Email address

If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee address changes after an order has been dispatched.

8. Large or Bulky Items

Some sheds and other large products may require special delivery arrangements.

Availability for oversized products may depend on the destination country and local delivery services.

If we are unable to deliver a particular product to your location, we will contact you.

9. Delivery Delays

Occasional delays may occur due to:

Customs clearance
International transport delays
Courier network disruptions
Severe weather
Public holidays
High order volumes
Remote destinations
Circumstances outside our reasonable control

Delivery dates provided are estimates unless expressly stated otherwise.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product
Photos of the packaging where possible

We will review the issue and provide appropriate assistance.

11. Lost or Delayed Orders

If your order has not arrived within the expected delivery period or tracking has not updated for an extended period, please contact our customer support team.

We will investigate the shipment with the relevant delivery provider where appropriate.