Refund policy

At Shedschoice, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may be eligible to return the item and request a refund under the conditions below.

1. Return Period

You may request a return within 30 days of receiving your order.

To start a return, please contact our customer support team before sending any item back.

Email: support@shedschoice.store
Phone: +44 7886 679617

Please include your full name, order number, email address used for the order, and the reason for your return.

2. Return Conditions

Returned items should be:

  • Unused

  • In good condition

  • Complete with all parts and accessories

  • Returned in the original packaging where reasonably possible

Items that have been heavily used, damaged after delivery, or returned incomplete may not qualify for a full refund.

3. Return Address

Please do not send products back without contacting us first.

Our customer support team will provide the correct return instructions and return address for your order.

Our business address is:

Shedschoice
23 Old Iron Way
Boston
PE21 9EQ
United Kingdom

Please note that this address should not automatically be used as a return address unless our team confirms it.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete, or different from the item you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging where applicable

We will review the issue and provide the appropriate solution, which may include a replacement, return, or refund.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to the original payment method used for the purchase.

Refunds normally take 5–10 business days to appear in your account after they have been processed. The exact time may depend on your bank or payment provider.

6. Original Shipping Charges

Where applicable, original delivery charges may be refunded depending on the reason for the return and your statutory rights.

If you are returning an item simply because you changed your mind, any return arrangements and applicable costs will be explained before the return is arranged.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will try to cancel it before shipment.

If the order has already been dispatched, you may need to receive the item and follow our normal return process.

8. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch, any eligible payment will be refunded to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

9. Your Legal Rights

This policy does not affect your statutory consumer rights under applicable UK consumer law.

Where your legal rights provide greater protection than this policy, those legal rights will apply.

10. Contact Us

If you have any questions about a return, refund, cancellation, or damaged item, please contact us:

Shedschoice
Email: support@shedschoice.store
Phone: +44 7886 679617
Address: 23 Old Iron Way, Boston, PE21 9EQ, United Kingdom

For the fastest assistance, please include your order number when contacting us.